FAQ


FAQ

Frequently Asked Questions

SiviWallet is India's quickest, most convenient, and safest mobile wallet for Mobile recharge, DTH recharge, Money transfers and Bill payments.

SiviWallet wallet is secure online wallet where you can keep your money and use it for Recharges, Bill Payments and to shop. SiviWallet wallet balance is the amount in Indian rupees that can added via different payment options.
You just have to click on CREATE WALLET displayed at the top of home page. Next, add your email Id and create a password. You also need to add your mobile number which will be the primary number for your SiviWallet account. You will receive all the information regarding transaction on this unique number.
It's simple! You just need to Login to the SiviWallet account and click on 'Add Money'. You will be redirected to the 'Payment Options' page. SiviWallet allows users to add money by credit card, debit card, net banking and even 'Add cash' (available through SiviWallet app only).
You don't need to spend your hard earned money to become a SiviWallet user. Also, there are no extra charges for online recharges or bill payments.
Don't worry! All information transmitted between you and SiviWallet is done through SSL, a secure and safety protocol available on the web. SiviWallet will never release any of your bank details to anyone and we only use your email address for all your records.
It's just a matter of few seconds.
Here are some possible reasons:
  • You have just added money to the wallet and have not processed a recharge transaction.
  • There was a delay from the operator's end
  • Probably, it could be a denomination issue
  • Connectivity issue due to which the recharge was stalled
  • Payment to wallet is not successful and there is no money in wallet
  • Features Services
No problem! We are here for you. The money will be refunded to your wallet if the recharge is unsuccessful
You are just a step away! You can use your wallet balance to Recharge, Pay bills by visiting the 'Recharge' section on the homepage. You can also visit our 'Offers' section to make transactions on our Merchant partners.
Yes, you can recharge mobile numbers of your loved ones using SiviWallet.
SiviWallet takes care of all your needs. You can send SMS or call to recharge your mobile.
Of course yes! You can download SiviWallet App in your mobile phone and use it for all your transactions.
Generally, it takes 2 - 3 business days for bill payments to get updated at the biller's end.
You can face errors if:
  • Entered a wrong mobile connection type or entered wrong operator/circle or Wrongly entered your bill details.
  • Trying to recharge with an invalid denomination.
  • The service is not available on SiviWallet.
In such a scenario, we suggest you to double check the details you have entered.
We highly recommend you to cross check the plans available on service provider website before attempting any recharge transaction on SiviWallet
That's sad! Recharge once succesful can not be reversed to SiviWallet wallet. We request you to get in touch with your mobile operator for help.
Just wait for couple of hours and call the operator if issue is not resolved. Please provide the Operator ID provided to you via SMS/Email
You are our first priority! We try to resolve your query at the earliest however sometimes it may take longer.
We would love that! You can share your feedback at SiviWallet Helpdesk
Your suggestions are extremely valuable; please share your recommendations by writing us on Help desk section.
We do not provide any discounts on bulk recharges for now. If you are interested in a business proposition, mail us at ' contact@SiviWallet.com '.
Cash back will be credited to your SiviWallet wallet within 24 hours of making a successful transaction.
Don't worry. Please wait for another 30 minutes.
If your wallet balance is not updated after 30 min, please go ahead and file a ticket.
It simply means adding money to the wallet. Whenever you add money the term is known as "credit to wallet" and you will receive a confirmation message for successful payment transaction.
Yes, since SiviWallet is a prepaid wallet, you can make transactions once there is money in your wallet.
Just to the left of your SiviWallet account, wallet balance is shown.
It's absolutely secure! CC Avenue and Zaakpay are the payment gateway partners. All the transactions are executed safely and no personal information regarding your payment is ever accessible to any employee or third party.
In case, you are not able to find your bank in the net banking list. Please browse the other payment options available:
- Credit cards (MasterCard or Visa cards)
- Debit cards (MasterCard or Visa cards)
- ATM-cum-Debit cards (Maestro cards)
Currently your bank is not listed with us, however we keep on adding more banks to give more options to user. Apologies for inconvenience.
Just file a ticket! We process your refund within 24-48 Hrs as soon as we receive confirmation from you. As per standard bank procedure, it may take 3 - 15 working days for the refund to reflect in your bank account / card statement. Alternatively, you may check for our "Wallet to Bank" feature available through app only.
Due to technical issues, sometimes you may get an error. Please try after sometime.
It's completely safe. Payment gateway is an online payment service for e-commerce portals to provide you the internet payment options.
Your money is safe with us! However, if you do not use your wallet balance for six months, it will be forfeited.
After you log in, hover over your cursor on the SiviWallet wallet balance and go to 'Account Settings'. Select Password and enter the new one and its done.
"Its simple
Click on 'Login' and then on 'Forgot Password'.
Enter your registered email ID and click on 'Send Email'.
Please change your password through the recovery link sent to the registred email address."
Sorry! A user ID can not be changed. Please file a ticket or call our Contact centre for help on this.
  • After you log in, hover over your cursor on the SiviWallet wallet balance and go to 'MyWallet'.
  • You can change it by visiting 'Connections' section.
  • OTP is a secure code to ensure that there are no fraudulent transactions. Next, confirm the OTP and make the required changes. If you still face difficulty in changing your primary mobile number then please share the details of the old & new number as well as the Browser you are using to access SiviWallet.com To Change the Primary Number, please click the link.
You just need to follow some steps:
  • Save any other mobile number as " primary number".
  • Now, make changes to your previous primary number which was earlier saved with wrong connection type.
  • The final step, after making changes just save it again as your " Primary number"
If you want to close your SiviWallet account, just file a ticket here. We will check the unused
SiviWallet balance and refund the amount due back to your account
Please provide us with the following details to resolve the matter for you:
  • Transaction ID for all the Balance Update Transactions.
  • Transaction Amount.
  • Your Registered Email Address.
  • Phone Number.
Primary number is the registered Mobile number required to create SiviWallet.
Siviwallet works with every mobile service provider. All you need is a working internet connection on your smartphone.(2G/EGDE/3G/HSPA/Wi-Fi)
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